Client Experience & Support Specialist

Simera; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist to assist clients and ensure a positive experience throughout the relationship. The role focuses on clear communication, understanding client needs, and resolving requests efficiently across email, phone, chat, and other channels.

The ideal candidate will manage multiple inquiries, follow procedures, and collaborate with internal teams to deliver timely solutions. A strong emphasis on professionalism and client-centric service is required.

Qualifications

• Excellent verbal and written communication skills.
• Strong client service and relationship-building abilities.
• Proven problem-solving and critical-thinking capabilities.
• Excellent active listening and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate, timely information based on client needs and procedures.
• Assist clients with questions, account issues, and service concerns.
• Troubleshoot problems and offer professional solutions.
• Follow up to ensure requests are resolved and feedback is captured.
• Escalate complex issues to the appropriate internal teams.
• Maintain records of client interactions, requests, and resolutions.

Skills

Excellent communication

Client service

Relationship building

Problem solving

Active listening

Time management

Tools

CRM systems

Ticketing platforms

Email

Chat

Job description

Simera is seeking a proactive Client Support Specialist to assist clients and ensure a positive experience throughout the relationship. The role focuses on clear communication, understanding client needs, and resolving requests efficiently across email, phone, chat, and other channels.

The ideal candidate will manage multiple inquiries, follow procedures, and collaborate with internal teams to deliver timely solutions. A strong emphasis on professionalism and client-centric service is required.