Customer Support Associate, Healthcare Navigation

Rightway; United States; À distance; USD 26 000 - 32 000; Plein temps

Résumé du poste

Rightway is seeking a Customer Support Associate (Health Guide) to assist members with healthcare questions and navigation across medical, pharmacy, and virtual care platforms. The role emphasizes concierge service delivery, empathy, and a member-centric approach in a fast-growing organization.

The position is office-based in the United States, with a remote option noted in the posting. You will guide members through benefits, scheduling, billing questions, and coordination of care to improve

Qualifications

• Strong organizational skills are essential.
• Customer-centric orientation is required.
• Excellent verbal and written communication skills are needed.
• Empathy is critical for helping members navigate care.

Responsabilités

• Healthcare navigation concierge service delivery via phone, chat, text, and email.
• Source high-quality care providers based on member needs.
• Explain benefit questions and shared financial responsibility to members.
• Assist with healthcare billing questions and issue resolution.
• Coordinate care, such as scheduling doctors’ appointments and arranging ancillary services.

Connaissances

Organizational skills

Customer-centric

Verbal communication

Written communication

Empathy

Critical thinking

Problem solving

Process improvement

Computer literacy

Formation

Bachelor's degree preferred

Description du poste

Remote Option

ABOUT THE ROLE:

We’re looking for a Customer Support Associate (Health Guide)who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care.

As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey.

Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. This role will be office based, not a remote position.

WHAT YOU’LL DO:

• Healthcare navigation concierge service delivery via phone, chat, text, and email.
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.

WHO YOU ARE:

• Strong organizational skills
• Customer-centric orientation
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change as Rightway is growing and evolving
• Computer literacy
• College degree preferred

COMPENSATION:

$19.00 - $23.00/hr