Customer Support Associate, Healthcare Navigation

Rightway; Denver (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Rightway is seeking a Customer Support Associate (Health Guide) to assist members with healthcare questions via phone, chat, text, and email in Denver. You will help navigate benefits, explain deductibles, coinsurance, and out-of-pocket costs, and coordinate care such as scheduling appointments.

This onsite role supports a mission-driven team at the Denver Tech Center with an anticipated start date of November 17, 2026.

Qualifications

• Strong organizational skills.
• Customer-centric orientation.
• Strong verbal and written communication skills.
• A high degree of empathy.
• Strong critical thinking and problem solving skills.
• Comfortable with continuous process improvement and change as Rightway grows.
• Computer literacy.

Responsibilities

• Healthcare navigation concierge service delivery via phone, chat, text, and email.
• Sources high-quality care providers based on a member’s needs and preferences.
• Answers benefit questions; explains deductibles, coinsurance, and out-of-pocket maximum to members.
• Supports members with healthcare billing questions and issue resolution.
• Supports members with care coordination, such as scheduling doctors’ appointments and arranging other ancillary services.

Skills

Customer service

Communication

Problem solving

Empathy

Organization

Process improvement

Computer literacy

Education

College degree preferred

Job description

This role is 5 days onsite at our Denver Tech Center Office - this is not a remote position. The expected start date for this position is November 17th, 2026.

About The Role

We’re looking for a Customer Support Associate (Health Guide) who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care.

As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey.

Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.

This role will be office based, not a remote position.

What You’ll Do

• Healthcare navigation concierge service delivery via phone, chat, text, and email.
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.

Who You Are

• Strong organizational skills
• Customer-centric orientation
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change as Rightway is growing and evolving
• Computer literacy
• College degree preferred

COMPENSATION: $19.00 - $23.00

About Rightway

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $300mm from investors including Khosla Ventures, Thrive Capital, Francisco Partners, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

How We Live Our Values To Our Teammates

We are human, first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

We cultivate grit

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.