Customer Support Associate

OpenKrill; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Openkrill in the United States seeks a Customer Support & Reservations Associate to manage guest bookings, respond to inquiries, and ensure seamless Tiny House stays. You will drive upsells, coordinate with housekeeping and partners, and deliver outstanding service across channels.

You will collaborate across teams in a fast-paced environment, maintain high service standards, and support early issue resolution while promoting nature-based experiences. Flexible working arrangements are offered.

Qualifications

• At least 5 years of experience in customer service.
• Demonstrated ability to drive results and proactively improve processes.
• Background in travel, hospitality, or eco-tourism is highly advantageous.
• Strong commitment to delivering high-quality customer experiences.
• Excellent communication and interpersonal skills.
• Composed under pressure, with the ability to manage challenging situations effectively.
• Strong problem-solving skills and the ability to work independently when required.

Responsibilities

• Oversee guest bookings and assist customers in planning Tiny House stays.
• Respond to inquiries across multiple channels, including website, email, and social media.
• Manage reservations end-to-end, including upselling and activating promotions.
• Provide support via the customer contact line, including handling and resolving inquiries.
• Coordinate with internal teams and external partners to ensure timely property readiness and maintenance.
• Address and resolve guest concerns in a professional and timely manner.
• Work cross-functionally with internal teams to maintain smooth day-to-day operations.

Skills

Customer service

Communication

Problem-solving

Independent work

Team collaboration

Job description

Customer Support & Reservations AssociateIn this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.

Key Responsibilities

• Oversee guest bookings and assist customers in planning their Tiny House stays
• Respond to inquiries across multiple channels, including website, email, and social media
• Manage reservations end-to-end, including upselling and activating promotions
• Provide support via the customer contact line, including handling and resolving inquiries
• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
• Address and resolve guest concerns in a professional and timely manner
• Work cross-functionally with internal teams to maintain smooth day-to-day operations

Candidate Profile

We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.

Requirements

• At least 5 years of experience in customer service
• Demonstrated ability to drive results and proactively improve processes
• Background in travel, hospitality, or eco-tourism is highly advantageous
• Strong commitment to delivering high-quality customer experiences
• Excellent communication and interpersonal skills
• Composed under pressure, with the ability to manage challenging situations effectively
• Strong problem-solving skills and the ability to work independently when required

What’s in It for You

• Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences
• Flexible working arrangements
• Collaborative, high-energy, and supportive team environment