Customer Support Coordinator

Blue Magnolias; Memphis (TN); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Résumé du poste

Blue Magnolias is seeking a Customer Support Coordinator to nurture partnerships with hotels, resorts, tour operators, and local tourism boards. You will bridge client travel experiences with promoted destinations, ensuring seamless collaboration and premium service.

The role emphasizes relationship management, negotiation, and staying ahead of destination trends to drive growth and client satisfaction across global partnerships.

Qualifications

• Experience in travel, hospitality, or tourism sales/partnerships is required.
• Strong interpersonal and communication skills to build long-term relationships.
• Negotiation and problem-solving abilities are essential.
• Knowledge of global destinations, hospitality standards, and tourism trends is beneficial.
• Ability to manage multiple partnerships independently.
• Proficiency with CRM software and Microsoft Office suite.

Responsabilités

• Build and maintain relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnerships to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with marketing and sales to design campaigns and promotions.
• Ensure accurate and up-to-date destination information for clients and teams.
• Represent the company at industry events and networking opportunities.
• Provide insights to improve client experiences and business growth.

Connaissances

Relationship building

Negotiation

Communication

CRM software

Microsoft Office

Independent work

Multi-partner management

Outils

CRM software

Microsoft Office

Description du poste

We are seeking a highly motivated and relationship driven Customer Support Coordinator to join our travel team. This role is perfect for someone passionate about creating meaningful partnerships with hotels, resorts, tour operators, and local tourism boards. You will be the bridge between our clients’ travel experiences and the destinations we promote, ensuring seamless collaboration and premium service.

Key Responsibilities:

• Build and maintain strong relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnership opportunities to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with the marketing and sales teams to design destination-specific campaigns and promotions.
• Ensure accurate and up-to-date destination information is available for clients and internal teams.
• Represent the company at industry events, trade shows, and networking opportunities.
• Provide insights and recommendations to improve client experiences and business growth.

Requirements:

• Proven experience in travel, hospitality, or tourism sales and partnerships.
• Strong interpersonal and communication skills, with the ability to build long‑term relationships.
• Negotiation and problem‑solving skills.
• Knowledge of global destinations, hospitality standards, and tourism trends.
• Ability to work independently and manage multiple partnerships simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

What We Offer:

• A dynamic and supportive team environment.
• Opportunity to work with global destinations and industry leaders.
• Professional development and growth within the travel sector.
• Flexible work arrangements.