Customer Support Coordinator

Blue Magnolias; Greensboro (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dynamic team

Global destinations

Professional development

Flexible work

Job summary

Blue Magnolias is seeking a Customer Support Coordinator to nurture partnerships with hotels, resorts, tour operators, and tourism boards. You will bridge client travel experiences with promoted destinations, ensuring seamless collaboration and premium service.

You will negotiate agreements, monitor market trends, and collaborate with marketing to craft destination-specific campaigns while keeping destination information accurate for clients and internal teams.

Qualifications

• Proven experience in travel, hospitality, or tourism sales/partnerships.
• Strong interpersonal and communication skills to build long-term relationships.
• Negotiation and problem-solving skills for partnerships.
• Knowledge of global destinations, hospitality standards, and tourism trends.

Responsibilities

• Build and maintain strong relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnership opportunities to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with marketing and sales to design destination-specific campaigns.
• Ensure accurate and up-to-date destination information for clients and internal teams.
• Represent the company at industry events, trade shows, and networking opportunities.
• Provide insights and recommendations to improve client experiences and business growth.

Skills

Relationship building

Interpersonal communication

Negotiation

Problem solving

Travel industry knowledge

Tools

CRM software

Microsoft Office

Job description

We are seeking a highly motivated and relationship driven Customer Support Coordinator to join our travel team. This role is perfect for someone passionate about creating meaningful partnerships with hotels, resorts, tour operators, and local tourism boards. You will be the bridge between our clients’ travel experiences and the destinations we promote, ensuring seamless collaboration and premium service.

Key Responsibilities:

• Build and maintain strong relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnership opportunities to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with the marketing and sales teams to design destination-specific campaigns and promotions.
• Ensure accurate and up-to-date destination information is available for clients and internal teams.
• Represent the company at industry events, trade shows, and networking opportunities.
• Provide insights and recommendations to improve client experiences and business growth.

Requirements:

• Proven experience in travel, hospitality, or tourism sales and partnerships.
• Strong interpersonal and communication skills, with the ability to build long‑term relationships.
• Negotiation and problem‑solving skills.
• Knowledge of global destinations, hospitality standards, and tourism trends.
• Ability to work independently and manage multiple partnerships simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

What We Offer:

• A dynamic and supportive team environment.
• Opportunity to work with global destinations and industry leaders.
• Professional development and growth within the travel sector.
• Flexible work arrangements.