Customer Support Associate

BlueVine Capital Inc.; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401K with company match

Paid time off

Mental health benefits

Wellness stipend

WFH stipend

Parental leave

Financial coaching

Catered lunches

Job summary

Bluevine is seeking a Customer Support team member to help small business owners succeed by resolving questions about our products via calls, emails, and chats. You will become an expert on up to two products, using our technology to assist customers and providing feedback to improve the experience.

This is an on-site role with a collaborative culture and flexible scheduling. New Hire Hourly Pay is $23/hour (non-exempt), with comprehensive benefits and a focus on delivering exceptional customer

Qualifications

• Experience in customer support or service roles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Resolve customer questions and requests via calls, emails, and chats.
• Ensure requests are resolved efficiently while addressing short- and long-term needs.
• Become an expert on up to two Bluevine products to add value for customers.
• Leverage Bluevine technology and systems to process customer requests.
• Meet or exceed performance metrics for customer experience, effectiveness, and efficiency.
• Identify and escalate risks or trends affecting customer experience.
• Provide product feedback and improvement ideas from customer voice.
• Be adaptable to schedule changes and contribute to a fun culture.

Skills

Customer service

Adaptability

Fast learner

Job description

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next?

About the Role

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.

This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines.

WHAT YOU'LL DO:

• Resolve small business owners' questions and requests regarding Bluevine's products via inbound calls, outbound follow-ups, emails, and/or chats.
• Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
• You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
• Leverage Bluevine's innovative technology solutions and systems to process customer's requests.
• Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
• Identify, resolve, and/or elevate risks and trends that may impact the customer experience.
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
• Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
• Be a part of creating a fun and engaging culture.

Core Capabilities or Competencies:

• You have a passion for helping people and you love making a difference in the lives of others.
• You thrive in ambiguous and rapidly changing environments.
• Learning things quickly and making swift decisions is nothing new for you.

New Hire Hourly Pay: $23 / hour (non-exempt)

Benefits & Perks (US Based ONLY)

• Excellent health coverage and life insurance benefits
• 401K with an immediate 3% company match
• PTO, Company Holidays, and Flexible Holidays
• Company-sponsored Mental Health Benefits, including 1:1 therapy
• Over $1,000 each year to spend on your personal wellness
• Monthly WFH stipends totaling over $1,000 annually
• Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
• Access to financial coaches and education sessions
• Weekly catered lunches and fully stocked kitchen pantries

As set forth in Bluevine - US's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.