Customer Support Associate

Bluevine; Salt Lake City (UT); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health coverage

3% company 401K match

PTO and holidays

Mental health benefits

Wellness stipend

WFH stipend

Parental leave

Catered lunches

Volunteer opportunities

Job summary

Bluevine is seeking an in-office Customer Support agent in the United States to assist small business owners with their accounts. You will work with a growing team to resolve questions via calls, email, or chat, delivering friendly, accurate service and escalating when necessary.

You will become an expert on up to two products and leverage Bluevine systems to meet customer needs, while contributing to a collaborative, engaging office culture.

Qualifications

• We seek a genuine passion for helping people and making a positive impact.
• Ability to thrive in ambiguous, rapidly changing environments.
• Strong learning and quick decision-making skills are essential.

Responsibilities

• Handle inquiries from small business clients via calls, emails, and chats.
• Resolve customer questions efficiently while addressing both short- and long-term needs.
• Become proficient on up to two Bluevine products to add value in every interaction.
• Utilize Bluevine systems to process requests and provide accurate information.
• Meet or exceed performance metrics related to customer experience, efficiency, and accuracy.
• Identify risks or trends that could affect the customer experience and escalate when needed.
• Provide feedback to product and CX teams to improve the user journey.
• Support business needs with flexibility in scheduling and teamwork.

Skills

Customer service mindset

Adaptability

Fast learner

Decision making

Job description

About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America.

Ready to shape what’s next?

About The Role

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.

This is not a fully remote role

At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines.

WHAT YOU'LL DO:

• Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
• Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short‑term & long‑term needs.
• You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
• Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
• Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
• Identify, resolve, and/or escalat risks and trends that may impact the customer experience.
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
• Be adaptable and flexible to support business needs, including short‑term scheduling adjustments.
• Be a part of creating a fun and engaging culture.

Core Capabilities or Competencies:

• You have a passion for helping people and you love making a difference in the lives of others.
• You thrive in ambiguous and rapidly changing environments.
• Learning things quickly and making swift decisions is nothing new for you.

New Hire Hourly Pay: $23 / hour (non-exempt)

Benefits & Perks (US Based ONLY)

• Excellent health coverage and life insurance benefits
• 401K with an immediate 3% company match
• PTO, Company Holidays, and Flexible Holidays
• Company-sponsored Mental Health Benefits, including 1:1 therapy
• Over $1,000 each year to spend on your personal wellness
• Monthly WFH stipends totaling over $1,000 annually
• Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
• Access to financial coaches and education sessions
• Weekly catered lunches and fully stocked kitchen pantries
• Community-based volunteering opportunities