Customer Support Associate

Great Lakes Division inc; Grand Rapids (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Full-time schedule

Entry-level pay

Weekend bonuses

Advancement opportunities

Supportive team

Job summary

The Great Lakes Division in Grand Rapids is hiring an Entry-Level Customer Service Associate to join our in-person team. No prior industry experience is required, and this is a great opportunity to start or grow your career in a professional, team-oriented environment.

You’ll assist customers in person and by phone, answer questions about our products, and keep records of interactions while collaborating with teammates to support daily operations.

Qualifications

• Must be 18 years or older.
• Able to start immediately.
• Reliable transportation to Grand Rapids location.
• Professional appearance and strong communication skills.
• Team-oriented, dependable, and eager to learn.

Responsibilities

• Assist customers in person and over the phone.
• Answer questions and provide information about our product.
• Resolve basic customer concerns and ensure a positive experience.
• Keep records of customer interactions.
• Work collaboratively with team members to support daily operations.

Skills

Customer service

Communication

Teamwork

Reliability

Attention to detail

Job description

Job Title: Entry-Level Customer Support AssociateLocation: Grand Rapids, MI (In-Person)Position Type: Full-Time

About Us

The Great Lakes Division works with American-made equipment and products while delivering reliable service and support to our customers. We are a growing team that values professionalism, strong communication, and helping our team grow through mentorship and advancement opportunities.

Position Overview

We’re hiring a motivated Entry-Level Customer Service Representative to join our team in Grand Rapids. This is a great opportunity for someone looking to start or grow their career in a professional, team-oriented environment. No prior industry experience is required.

What You’ll Do

• Assist customers in person and over the phone
• Answer questions and provide helpful information about our product
• Resolve basic customer concerns and ensure a positive experience
• Keep records of customer interactions
• Work collaboratively with team members to support daily operations

What We’re Looking For

• Must be 18 or older
• Able to start immediately
• Reliable transportation to our Grand Rapids location
• Professional appearance and strong communication skills
• Team-oriented, dependable, and eager to learn

Preferred (Not Required)

• Experience in customer service, retail, hospitality, or sales

What We Offer

• Full-time schedule (Monday–Friday)
• Competitive entry-level pay + generous bonuses
• Weekend bonus opportunities available
• Supportive team environment
• Clear opportunities for advancement

Our HR team typically reaches out within 24- 48 hrs to schedule an interview.