Customer Support Associate

Techtronic Industries - TTI; Anderson (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

A global leader in power tools and accessories is seeking a Customer Support Associate in Anderson, SC. This role involves responding to customer inquiries about policies and procedures, handling warranty issues, and providing exceptional service under pressure. Candidates should have a high school education and at least one year of relevant customer service experience. Skills in Microsoft Word and Excel are essential. This position offers competitive wages and a comprehensive benefits package.

Qualifications

• Minimum one year of customer service or call center experience.
• Ability to communicate well with callers.
• Ability to satisfy consumers with minimal management intervention.
• Ability to communicate clearly with callers.
• Ability to handle irate callers and high-stress situations.
• Excellent phone skills.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Respond to consumer calls regarding policies and procedures.
• Verify warranty coverage for all callers.
• Provide direction regarding warranty and service.
• Resolve issues for ASC or consumers while enforcing policy.
• Provide locations for parts purchase and repair service.
• Enter orders, provide pricing and stock availability and status of orders.
• Other duties as assigned.

Skills

Strong written and verbal skills

Excellent phone skills

Ability to handle high stress situations

Proficient with Microsoft Word and Excel

Education

High School Education or equivalent

Customer service

Call center experience

Strong written and verbal communication

Excellent phone skills

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Customer Support Associate. We offer competitive wages and a comprehensive benefits package – tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

Requirements

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.