Customer Support Assistant

Swift7 Consultants; Kansas City (KS); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company is looking for a diligent Customer Support Assistant to enhance client satisfaction through professional and efficient support. The role involves responding to inquiries, resolving issues, and collaborating with internal departments, requiring strong communication skills and attention to detail. The company offers competitive salary and career growth opportunities.

Benefits

Competitive salary

Opportunities for career growth and advancement

Ongoing training and skill development

Supportive and collaborative team environment

Health, dental, and vision insurance

Paid time off and holidays

Qualifications

• Minimum of 1 year of experience in customer support or related field.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or ticketing system.
• Assist in resolving client issues by identifying problems and solutions.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Multitasking

Organizational Skills

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Customer service software

Job description

Job Description

**Job Description:**

We are currently seeking a reliable and detail-oriented **Customer Support Assistant** to join our team. The ideal candidate will play a key role in maintaining client satisfaction by providing efficient, courteous, and professional support. This position requires strong communication skills, a proactive mindset, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or ticketing system in a timely and professional manner
• Assist in resolving client issues by identifying problems and providing appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer concerns are addressed efficiently
• Monitor and follow up on pending issues to ensure resolution
• Provide product and service information to clients
• Support administrative tasks related to client service processes
  
  

Qualifications

**Qualifications:**

• High school diploma or equivalent (associate or bachelor’s degree preferred)
• Minimum of 1 year of experience in customer support, administrative assistance, or related field
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and customer service software
• Ability to multitask and prioritize effectively
• Strong attention to detail and organizational skills
• Problem-solving skills with a customer-focused attitude
  
  

Additional Information

Benefits

• Competitive salary ($50,000 - $55,000 annually)
• Opportunities for career growth and advancement
• Ongoing training and skill development
• Supportive and collaborative team environment
• Health, dental, and vision insurance
• Paid time off and holidays