Virtual Customer Service Assistant

Snap Fitness 24/7; Shawnee (KS); Remote; USD 10,000 - 60,000; Part time

Job summary

An exciting opportunity to join Snap Fitness 24/7 as a Virtual Customer Service Assistant. This part-time, remote role requires a confident communicator with strong technical skills and the ability to manage client interactions and administrative tasks efficiently. Ideal candidates should be detail-oriented, self-starters with a preference for flexibility and remote working.

Qualifications

• Experience working remotely preferred.
• Available for at least 10 hours/week during business hours.
• Previous experience managing multiple clients/accounts/projects preferred.

Responsibilities

• Manage client interactions via phone and email.
• Create and maintain standard operating procedures.
• Admin tasks associated with CRM software.

Skills

Confident communicator

Detail-oriented

Tech-savvy

Problem-solver

Education

Bachelor's degree preferred

Tools

MS Office

CRM software

Job description

THE OPPORTUNITY

If you’re looking for a part-time, flexible, and 100% remote opportunity - and you’re excited to join a talented team of fitness professionals - this position could be a great fit for you!

We are currently hiring Virtual Customer Service Assistants. Responsibilities to include:

Management Customer Service Support

• Regular client interfacing (via phone)
• Email management (checking/organizing communication with clients)
• Calendar management (communication with management team during month for specific date-oriented tasks)

Operations Support

• Creating/executing/maintaining standard operating procedures, workflows, and processes
• Admin tasks associated with CRM software

KEY ATTRIBUTES

• Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
• Professional and friendly demeanor
• Communication with management team to ensure all tasks are met
• Detail-oriented, but able to work efficiently with minimal errors
• Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
• Tech-savvy, eager, and quick to learn new technology
• Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
• Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
• Cope well with ambiguity and changes in direction as solutions are developed
• Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude

QUALIFICATIONS

• Bachelor's degree preferred
• Experience working remotely preferred
• Available to complete work, take video calls, etc. during business hours Monday - Friday
• At least 10 hours/week of availability
• Previous experience managing multiple clients, accounts, and projects preferred
• Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
• A fast and reliable internet connection
• Smartphone with email capabilities and the ability to download various apps
• Preference to candidates proficient in common online programs/software used by small business owners.
  
  

***We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time

ADDITIONAL INFORMATION

• Employee position
• Remote position
  
  

Flexible work from home options available.