Customer Support Assistant

Alphabe Insight Inc; Kansas City (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A growing company in Kansas City is looking for a Customer Support Assistant to enhance client satisfaction and support internal teams. This full-time role involves responding to customer inquiries via various communication channels, resolving issues, and maintaining accurate client records. Ideal candidates will have a strong work ethic, effective communication skills, and a team-oriented attitude, supported by benefits including competitive salary, opportunities for growth, and health insurance options.

Benefits

Competitive salary based on experience

Opportunities for career growth and professional development

Supportive team environment with ongoing training

Paid time off and holidays

Health, dental, and vision insurance options

Retirement plan participation

Qualifications

• Previous experience in customer service or administrative support is an asset.
• Excellent communication and interpersonal skills.
• Self-motivated with a strong work ethic and team-oriented attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in navigating our products and services.
• Document client issues and escalate complex cases.

Skills

Communication

Problem Solving

Interpersonal Skills

Attention to Detail

Tools

Microsoft Office

CRM Systems

Job description

We are currently seeking a reliable and professional Customer Support Assistant to join our growing team in Kansas City MO. The ideal candidate will play a key role in assisting clients resolving inquiries and ensuring customer satisfaction across all communication channels. This position is perfect for individuals who enjoy problem-solving working in a team and providing outstanding service in a fast-paced environment.

Responsibilities :

Respond promptly and professionally to customer inquiries via phone email and chat

Assist customers in navigating our products and services

Document client issues and escalate complex cases to the appropriate department

Maintain accurate records of interactions and transactions

Follow up with clients to ensure their issues are resolved to satisfaction

Support internal teams with feedback and client insight to enhance service quality

Uphold company policies and provide clear courteous and timely assistance

Qualifications : Qualifications :

Previous experience in customer service or administrative support is an asset

Excellent communication and interpersonal skills

Proficient in Microsoft Office and basic CRM systems

Strong problem-solving abilities and attention to detail

Ability to remain calm and professional under pressure

Self-motivated with a strong work ethic and team-oriented attitude

Additional Information :

Benefits :

Competitive salary based on experience

Opportunities for career growth and professional development

Supportive team environment with ongoing training

Paid time off and holidays

Health dental and vision insurance options

Retirement plan participation

Remote Work : Employment Type :

Full-time

Key Skills

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1

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Customer Support • Kansas City, Missouri, USA