Customer Support Assistant

Bela Brand Bat; Houston (TX); On-site; USD 45,000 - 48,000; Full time

Job summary

Bela Brand Bat is seeking a detail-oriented and service-driven Customer Support Assistant for its Houston team. The role involves assisting clients, resolving inquiries, and maintaining a positive customer experience. If you thrive in a supportive environment and are passionate about customer service, we'd love to hear from you.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems.
• Provide accurate information regarding products and services.
• Assist in troubleshooting issues and escalate complex concerns.

Job description

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Job Description

Job Description:

We are currently seeking a detail-oriented and service-driven Customer Support Assistant to join our Houston-based team. The ideal candidate will be responsible for providing high-quality assistance to our clients, resolving inquiries efficiently, and maintaining a positive customer experience at every touchpoint.

Key Responsibilities

Respond to customer inquiries via phone, email, and internal systems in a timely and courteous manner

Provide accurate information regarding products, services, and company policies

Assist in troubleshooting issues and escalating complex concerns to relevant departments

Maintain detailed records of customer interactions and feedback

Support the Customer Support Manager in executing daily operational tasks

Collaborate with internal teams to ensure seamless service delivery

Follow up with customers to ensure satisfaction and resolution

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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