Customer Support Assistant

Novra Corp; Charlotte (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Novra Corp is seeking a friendly and dependable Customer Support Assistant to help customers with questions, product and service information, and routine requests. This role is ideal for someone who enjoys helping people, communicating clearly, solving problems, and developing valuable customer service and professional skills.

The position offers opportunities to learn about our products, engage with customers, and support daily service goals in a collaborative team environment.

Qualifications

• Strong verbal communication and listening required.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Excellent problem-solving abilities.
• Organizational and time-management skills.
• Ability to manage multiple responsibilities.
• Reliable, adaptable, and eager to learn.
• Experience in customer service is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly and professional customer support.
• Communicate accurate product and service information.
• Help identify appropriate solutions based on customer needs.
• Assist with customer follow-ups and routine requests.
• Support customer satisfaction and relationship-building initiatives.
• Provide information about current products, services, and promotional opportunities.
• Assist with customer outreach and engagement activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate recurring customer questions or feedback to team members.
• Collaborate with colleagues to support daily customer service goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Problem solving

Organizational skills

Time management

Multi-tasking

Learnability

Education

High school diploma or equivalent

Job description

About Us

Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention

Job Summary

We are seeking a friendly and dependable Customer Support Assistant to help customers with questions, product and service information, and routine requests. This role is ideal for someone who enjoys helping people, communicating clearly, solving problems, and developing valuable customer service and professional skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly and professional customer support.
• Communicate accurate product and service information.
• Help identify appropriate solutions based on customer needs.
• Assist with customer follow-ups and routine requests.
• Support customer satisfaction and relationship-building initiatives.
• Provide information about current products, services, and promotional opportunities.
• Assist with customer outreach and engagement activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate recurring customer questions or feedback to team members.
• Collaborate with colleagues to support daily customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to manage multiple responsibilities.
• Reliable, adaptable, and willing to learn.
• Previous customer service, retail, hospitality, sales, or support experience is a plus but not required.