Customer Communications & Outreach Specialist

Novra Corp; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Novra Corp is seeking an enthusiastic Communications Representative to support customer outreach, promotional communication, and relationship-building initiatives. This role is ideal for someone who enjoys connecting with people and representing a company professionally.

You will communicate product and service information, assist with campaigns, and help maintain positive relationships with customers and the community, while participating in ongoing training.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and interpersonal communication skills.
• Friendly, approachable, and professional demeanor.
• Positive attitude and eagerness to learn.
• Strong relationship-building abilities.
• Comfortable interacting with customers and the public.
• Good organizational and time management skills.
• Reliable, adaptable, and self-motivated.
• Experience in communications, customer service, retail, hospitality, promotions, or sales is a plus but not required.

Responsibilities

• Communicate product and service information to customers.
• Assist with customer and community communication initiatives.
• Identify customer needs and provide helpful information or solutions.
• Support promotional campaigns and customer engagement activities.
• Participate in community outreach and promotional events.
• Build and maintain positive professional relationships.
• Support lead generation and customer acquisition activities.
• Follow up with prospective customers and existing customers when appropriate.
• Assist with preparing promotional and communication materials.
• Maintain organized records of customer interactions and outreach activities.
• Communicate customer feedback to appropriate team members.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Relationship-building

Customer interaction

Organizational skills

Time management

Reliability

Adaptability

Education

High school diploma

Job description

Novra Corp is seeking an enthusiastic Communications Representative to support customer outreach, promotional communication, and relationship-building initiatives. This role is ideal for someone who enjoys connecting with people and representing a company professionally.

You will communicate product and service information, assist with campaigns, and help maintain positive relationships with customers and the community, while participating in ongoing training.