Customer Experience Specialist – Fast-Paced, Collaborative Support

HID Global Corporation; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Benefits and annual leave

Vibrant culture

Career development opportunities

Global organization

Job summary

HID Global Corporation is seeking a Customer Service Representative I in Austin, TX. You will serve as the primary contact for customers, document interactions, and support order processing with accuracy and a service-minded approach.

You will collaborate with Sales, Order Management, and internal teams while expanding product knowledge and maintaining HID policies. A strong English communicator with MS Office and CRM experience is preferred.

Qualifications

• Minimum of two (2) years of customer service experience.
• High school diploma or equivalent required.
• Fluency in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with Salesforce or Oracle or other CRM/order management systems preferred.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Accurately document customer interactions and order activities in systems.
• Resolve inquiries and pre-book holds to support timely order processing.
• Maintain compliance with company policies and service standards.
• Collaborate with Sales, Order Management, and cross-functional partners to resolve orders.
• Develop and maintain knowledge of HID products, services, and processes.
• Participate in ongoing training to enhance product knowledge and service effectiveness.
• Demonstrate a customer-centric mindset while managing multiple tasks efficiently.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Salesforce

Oracle

Microsoft Office

Job description

HID Global Corporation is seeking a Customer Service Representative I in Austin, TX. You will serve as the primary contact for customers, document interactions, and support order processing with accuracy and a service-minded approach.

You will collaborate with Sales, Order Management, and internal teams while expanding product knowledge and maintaining HID policies. A strong English communicator with MS Office and CRM experience is preferred.