Customer Success & Support Specialist

Record; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and rewards package

Competitive benefits and annual leave

Vibrant inclusive culture

Career development opportunities

Job summary

HID Global, located in Austin, TX, is seeking a Customer Service Representative I to serve as a primary contact for customers and to support order fulfillment. The role requires documenting interactions, resolving inquiries, and collaborating with Sales, Order Management, and cross-functional teams to maintain high-quality service standards.

The ideal candidate has at least two years in customer service, is proficient in English, and familiar with CRM/order management systems.

Qualifications

• Minimum of two years of customer service experience.
• Fluency in English with strong verbal and written communication.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with Salesforce, Oracle, or other CRM/order management systems is preferred.

Responsibilities

• Serve as the primary point of contact for internal and external customers via phone and email.
• Accurately documenting customer interactions and order-related activities in company systems.
• Resolve customer inquiries and pre-book holds to support timely order processing.

Skills

Customer service

Multitasking

MS Office

CRM systems

Education

High school diploma

Associate or Bachelor’s preferred

Tools

Salesforce

Oracle

Job description

HID Global, located in Austin, TX, is seeking a Customer Service Representative I to serve as a primary contact for customers and to support order fulfillment. The role requires documenting interactions, resolving inquiries, and collaborating with Sales, Order Management, and cross-functional teams to maintain high-quality service standards.

The ideal candidate has at least two years in customer service, is proficient in English, and familiar with CRM/order management systems.