Customer Support and Operations Specialist

Benjamin Franklin Plumbing, LLC; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Fully stocked pantry and fridge

Job summary

Benjamin Franklin Plumbing of Ann Arbor is seeking a customer-focused team member to handle inbound calls, guide customers through services, and coordinate scheduling and dispatch. You will play a key role in delivering a great initial experience and building lasting relationships with our customers.

This position offers weekday hours from 8am to 5pm, a path for advancement, ongoing training, and a supportive team in a locally owned franchise.

Qualifications

• High school degree.
• Availability Monday to Friday 8am-5pm.

Responsibilities

• Respond to inbound phone calls with empathy, clarity, and care
• Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process
• Effectively manage the dispatch board
• Troubleshoot and resolve issues quickly while creating a great customer experience
• Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan)
• Help reduce repeat issues by flagging patterns and suggesting improvements
• Available Monday to Friday for 8am-5pm shifts.

Skills

Customer service

Education

High school degree

Tools

Service Titan

Job description

Why join us?

At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement.

Benefits:

• 401(k)
• 401(k) matching
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Why join us?

At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement.

When you join us, you'll become part of a close-knit team where collaboration is encouraged, and your contributions are recognized. We believe in investing in our employees, offering ongoing training opportunities to enhance your expertise and advance your career.

We are quickly expanding within the Ann Arbor area, providing many opportunities for career advancement within our organization!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Salary

• $35,000 to $45,000 based on experience

Responsibilities

• Respond to inbound phone calls with empathy, clarity, and care
• Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process
• Effectively manage the dispatch board
• Troubleshoot and resolve issues quickly while creating a great customer experience
• Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan)
• Help reduce repeat issues by flagging patterns and suggesting improvements
• Available Monday to Friday for 8am-5pm shifts.

Benefits

• 401K with a 3.5% employer match
• Employer subsidized premium health, vision, and dental insurance for you and your dependents
• Generous paid time off (10 flexible days + national holidays every year)
• Ongoing training and opportunities for advancement
• Fully stocked pantry and fridge

Minimum Requirements

• High school degree

Compensation: $35,000.00 - $50,000.00 per year

Pay

• We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility

• We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path

• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.