Customer Support and Multi‑Million Account Specialist

Crestron Electronics; Rockleigh (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid time off

Holidays

On-site amenities

Job summary

Crestron Electronics, Inc. in New Jersey seeks an experienced customer service and sales support professional to manage relationships with major accounts and assist the sales team through the full order cycle.

You will handle escalated issues, provide timely resolutions, and collaborate with departments to ensure smooth order fulfillment, shipping, and logistics while leveraging SAP/CRM data for reports and insights.

Qualifications

• Minimum of 3 years of relevant experience.
• Experience in customer service and sales support.
• Ability to understand and communicate technical issues.
• Strong Excel and Microsoft Office skills.

Responsibilities

• Develop and maintain dedicated relationships with multi-million dollar accounts and sales team.
• Handle escalated customer situations and account issues.
• Provide sales and support for multi-million dollar accounts during pre and post sales processes.
• Resolve sales and support-related issues regarding orders, returns, shipping and logistics in a timely manner.
• Assist with sales procedures and issues regarding expediting/tracking orders and shipping information.

Skills

Customer service

Account management

Communication

Team player

Education

High School/GED

College preferred

Tools

SAP

Oracle

Excel

Job description

Crestron Electronics, Inc. in New Jersey seeks an experienced customer service and sales support professional to manage relationships with major accounts and assist the sales team through the full order cycle.

You will handle escalated issues, provide timely resolutions, and collaborate with departments to ensure smooth order fulfillment, shipping, and logistics while leveraging SAP/CRM data for reports and insights.