Customer Support Analyst - Remote, Growth-Focused

AGDATA, LP; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Remote work options

Office snacks

Job summary

AGDATA is seeking a Customer Support Analyst to assist clients by phone, manage service desk tickets, and ensure accurate issue resolution. The role requires strong communication skills, technical aptitude, and a customer-first mindset. Training occurs on-site in Charlotte, NC, after which there may be remote work options.

Ideal candidates have 1+ years in customer support, proficiency with MS Office, and basic SQL. Spanish is a plus. Occasional after-hours work may be required based on volume.

Qualifications

• 1+ years of customer support experience.
• Basic SQL skills (you will be taught if needed).
• Bilingual – Spanish is a plus, but not required.
• Proficient in MS Office, especially Excel.
• Able to multitask, set priorities, and manage time effectively.
• Able to speak with customers on the phone and in writing.

Responsibilities

• Support customers via phone (inbound and outbound).
• Process service desk tickets and manage client requests.
• Interface with manufacturer clients at a corporate level when needed.
• Work independently and stay proactive to resolve issues.

Skills

MS Office

Phone communication

Time management

Self-starter

Independent work

Customer interaction

Detail oriented

Multitasking

Tools

Jira Service Desk

Jira Confluence

Salesforce

SQL basics

Job description

AGDATA is seeking a Customer Support Analyst to assist clients by phone, manage service desk tickets, and ensure accurate issue resolution. The role requires strong communication skills, technical aptitude, and a customer-first mindset. Training occurs on-site in Charlotte, NC, after which there may be remote work options.

Ideal candidates have 1+ years in customer support, proficiency with MS Office, and basic SQL. Spanish is a plus. Occasional after-hours work may be required based on volume.