Customer Support Analyst

SL Tennessee; Clinton (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

SL Tennessee is seeking a customer support analyst in Clinton, TN to manage customer requirements and ensure on-time delivery. The role focuses on generating shipping plans, collecting requirements via EDI and email, and maintaining shipment reports to support production sequencing.

The candidate will participate in daily meetings, identify potential risks, and develop contingency plans while maintaining strong relationships with customer contacts and adhering to core values.

Qualifications

• 2+ years' experience in customer service field.
• Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems.
• Inventory Management.
• Strong background in Verbal and Written Communication.

Responsibilities

• Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan.
• Collect all designated customer requirements via EDI & e-mail.
• Process releases and aggregate customer requirements.
• Maintain Daily Shipment Report to generate the upload for sequential production.
• Attend daily Material/Production/Customer Service meeting to identify potential risk and generate contingency plan.

Skills

Verbal communication

Written communication

MS Office

MRP systems

WMS

Education

High School Diploma or Equivalant

Tools

MRP systems

Warehouse Management Systems

Job description

About this position

customer support analyst

General Description

Receive, Update and Upload all customer Requirements and ensure on-time delivery

Responsibilities

Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan

Collect all designated customer requirements via EDI & e-mail.

Process releases and aggregate customer requirements

Maintain Daily Shipment Report to generate the upload for sequential production.

Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.

Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.

Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers

Process system billing transactions after the order has been dispatched

Process ASN’s, meeting each customer’s requirement to ensure logistic compliance.

Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.

Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.

Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.

Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc.…

Complete any additional assigned duties from Management or Direct Report Supervisor

Job Requirements

Work Experience

Prefer 2+ years' experience in Customer service-related field

Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems

Inventory Management

Strong background in Verbal and Written Communication

Education

High School Diploma or Equivalant

Knowledge, Skills and Abilities

Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]

Ability to Manage Time and Prioritize Responsibilities

Develop reports to Monitor Compliance, Performance and Identify Potential Risk

Ability to process customer releases and manage variances accordingly

Ability to develop good working relationships, and negotiate agreements with assigned customers

Represent SL in a positive manner, while demonstrating the 3 Core Values.