Customer Support Analyst

Ursus; California; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to enhance partner experiences in a fully remote role. This engaging position allows for direct interaction with partners, ensuring they receive exceptional support. You'll be responsible for onboarding new partners, addressing inquiries, and troubleshooting issues, all while contributing to a collaborative team environment. If you're passionate about improving operational processes and thrive in a dynamic setting, this opportunity offers career advancement and the chance to make a significant impact in the media and support services sector.

Qualifications

• 2+ years in operations, customer support, or partner management required.
• Proficiency in Excel and strong communication skills are essential.

Responsibilities

• Provide high-touch support to partners and onboard them effectively.
• Troubleshoot issues and maintain a knowledge base for support workflows.

Skills

Customer Support

Technical Support

Communication Skills

Attention to Detail

Problem-Solving

Tools

Excel

Data Insights Tools

Job description

Employer Industry: Media and Support Services

Why consider this job opportunity:

1. Opportunity to work 100% remotely, providing flexibility in your work environment
2. Engaging role that allows for direct interaction and support of partners
3. Chance to enhance operational processes and improve partner experiences
4. Supportive team environment fostering collaboration and knowledge sharing
5. Opportunity for career advancement within a dynamic and fast-paced organization

What to Expect (Job Responsibilities):

1. Provide partners with a delightful, high-touch, and effective support experience
2. Onboard partners and serve as the primary operations point of contact
3. Respond to inbound partner inquiries regarding product features and issues
4. Troubleshoot complex issues and communicate feedback to cross-functional teams
5. Help develop and maintain a central knowledge base for support workflows

What is Required (Qualifications):

1. Minimum of 2 years of experience in operations, customer support, technical support, or account/partner management
2. Proficiency in using Excel and/or basic data and insights tools
3. Strong written and verbal communication skills
4. Exceptional attention to detail
5. Ability to work non-traditional hours occasionally

How to Stand Out (Preferred Qualifications):

1. Experience in the media industry, support, or operations
2. Familiarity with APIs