Customer Support Analyst - PO

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Analyst to join their Procurement Operations team. This exciting hybrid role involves supporting procurement processes, addressing customer inquiries, and enhancing operational efficiency. You will play a vital role in ensuring smooth procurement operations while collaborating with cross-functional teams. With a focus on continuous improvement, you will help identify trends and opportunities to streamline processes. Join a workplace recognized for its commitment to diversity and employee satisfaction, where your contributions will make a real difference in healthcare.

Benefits

Competitive Pay

Tuition Reimbursement

Career Growth Opportunities

Award-Winning Workplace

Qualifications

• Experience in customer support or procurement roles.
• Strong analytical and communication skills are essential.

Responsibilities

• Support customer inquiries regarding procurement processes.
• Develop and maintain procedure documents for procurement.

Skills

Customer Service Skills

Procurement Knowledge

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Tools

Procurement Software

Microsoft Office Suite

Job description

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to thebenefitsyou’d expect from an industry leader you can expect:

•AWARD-WINNING WORKPLACE:Ranked #1 for Best Places to Work for Women & Diverse Managersby Diversity MBA

• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.

• Competitive pay

• Tuition reimbursement

•Opportunities to grow in your careerat UPMC

UPMC is looking for a full-time Customer Support Analyst to support the Distribution Facility in South Side.

This position works Monday- Friday, standard daylight hours. This is a hybrid position with remote work opportunities.

Purpose:
Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management.The Customer Support Analyst - Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.

Responsibilities:

• Support customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
• Develop, review, and maintain procedure documents
• Performs related responsibilities as required/assigned
• Support purchase order expediting, end user item fulfillment requests, and facilitate the return of products received (RMA/RGA process)
• Respect and maintain the confidentiality of all patient, physician, and hospital related information.
• Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
• Participate on cross functional teams (internal and external) to support business objectives
• Perform a routine review of customer inquires and identify trends and opportunities for process improvements