Customer Support Agent LATAM

TripleTen; United States; Remote; USD 8,900 - 11,000; Full time

Benefits offered by this job

100% remote collaboration

Free access to company courses

Professional development in an intl. 팀

Job summary

TripleTen is an award-winning online school offering Full Stack Development, QA, and Data Analytics programs. We are hiring a Customer Support Agent to assist students from LATAM and Brazil, answering questions, easing doubts, and resolving technical issues.

Resumes should be in English. The role involves chat and email support, coordinating with the guidance team, and organizing information for efficient student assistance. This is a 100% remote position with cross-regional collaboration.

Qualifications

• 2+ years of experience in Customer Support.
• Advanced level of English (C1), Spanish (C1) and Portuguese.
• General understanding of the IT industry and basic experience with HTML, CSS, JavaScript, Python.

Responsibilities

• Help students by answering questions in chat rooms and mail channels.
• Accompany the learning process and communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.

Skills

English (C1)

Spanish (C1)

Portuguese

Customer-oriented

Multitasking

Job description

DescriptionTripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CVs in English.

What you will do

• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.

Requirements

• 2+ years of experience in Customer Support.
• Advanced level of English (C1) , Spanish (C1) and Portuguese.
• To be customer oriented, enjoying helping people and being able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.

Nice to have:

• Work experience in a help desk, call center, and/or professions related to customer service.

What we can offer you

• Rotational schedule 5/2 (five days of collaboration followed by two days off).
• Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to the company courses to study in the free time.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools Slack, Notion, Zoom, Hubspot, HiBob to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!