Customer Support Agent — Flexible Hours & Problem Solving

Sales Partners; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company is seeking Call Center Agents in Columbus, Ohio. The role involves answering customer inquiries, resolving complaints, and documenting interactions. Ideal candidates will have strong verbal communication skills and problem-solving abilities, with a preference for those with prior call center experience. Flexibility in working hours is required, including evenings and weekends. Join a dedicated team committed to providing exceptional service.

Qualifications

• Previous experience in a call center or customer service role is an advantage.
• Excellent verbal communication skills with a friendly and patient demeanor.
• Strong problem-solving abilities and the capability to work under pressure.
• Proficient with computers and an aptitude for learning new software programs.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Answer incoming customer calls and respond to inquiries in a friendly and efficient manner.
• Provide accurate information about our products and services, addressing any questions or concerns.
• Resolve customer complaints and issues with empathy and professionalism.
• Document customer interactions and maintain detailed records in our CRM system.
• Meet or exceed individual and team performance metrics, including call volume and customer satisfaction scores.
• Collaborate with team members and supervisors to enhance the customer experience and share best practices.
• Participate in ongoing training and development to stay current with product knowledge and service techniques.

Skills

Verbal communication skills

Problem-solving abilities

Customer service experience

Job description

A customer service company is seeking Call Center Agents in Columbus, Ohio. The role involves answering customer inquiries, resolving complaints, and documenting interactions. Ideal candidates will have strong verbal communication skills and problem-solving abilities, with a preference for those with prior call center experience. Flexibility in working hours is required, including evenings and weekends. Join a dedicated team committed to providing exceptional service.