Customer Support Agent

Crane Payment Innovations; Mount Prospect (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Agenten, der die Fähigkeit hat, in einem dynamischen Umfeld zu agieren. Diese Rolle umfasst die Bereitstellung von exzellentem Support für externe Kunden, die Verwaltung von Anfragen und die Gewährleistung eines reibungslosen Ablaufs der Dienstleistungen. Mit einem flexiblen Arbeitsumfeld und klaren Karrierewachstumsmöglichkeiten bietet dieses Unternehmen eine hervorragende Gelegenheit für motivierte Fachkräfte, die in der Kundenbetreuung glänzen möchten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Chance für Sie.

Benefits

Flexible Arbeitsumgebungen

Karrierewachstumsmöglichkeiten

Generöse bezahlte Freizeit

Kranken-, Zahn- und Augenversicherung

401K mit Unternehmensbeitrag

Flexible Ausgabenkonten

Lebensversicherung und Invaliditätsleistungen

Rabatte für Kinderbetreuung

Studienhilfe

Gemeinschaftsengagement und Freiwilligenveranstaltungen

Qualifications

• 2-5 Jahre Erfahrung im Kundenservice, insbesondere im telefonischen Support.
• Starke Computerkenntnisse und Erfahrung in der Verwaltung von E-Mail-Postfächern.

Responsibilities

• Bereitstellung von erstklassigem Kundenservice über Telefon und E-Mail.
• Verwaltung von Kundenanfragen und Serviceanfragen.

Skills

Kundenservice

Multitasking

Computerkenntnisse

Schriftliche Kommunikation

Education

High School Diplom

Tools

Outlook

Job description

Join to apply for the Customer Support Agent-Remote role at Crane Payment Innovations.

Have you ever used the self-checkout in a Wal-Mart, Target or Home Depot? Played the slots at Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you answered "YES," then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions weekly in over 143 currencies worldwide. From cash and coins to cards and mobile payments, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by:

• Over 2,500 global associates
• 7 manufacturing sites
• 12 corporate offices
• 43 service branches

What You’ll Be Doing

In Customer Support, you will deliver world-class service to our external customers. Responsibilities include:

• Answering external customer calls and generating service requests with an exceptional experience
• Managing shared customer email inboxes promptly and effectively
• Ensuring locations and payments are up to date for service readiness
• Quoting Time & Material service calls
• Providing troubleshooting guidance over the phone and via other technologies
• Performing other duties as assigned by Dispatch Operations leadership

Who We’re Looking For

Ideal candidates will have excellent customer service skills, success in high-volume call centers, and the ability to multitask and work independently.

Qualifications And Requirements

• High School diploma
• 2-5 years of related customer service experience
• Extensive experience in over-the-phone support
• Strong computer skills, proficient in Outlook

Personal Attributes

• Customer-oriented with a drive to serve
• Flexible and adaptable to shifting priorities
• Organized and detail-oriented
• Personable team player
• Strong, concise written communication skills

What We’re Offering

• Flexible work environments
• Defined career growth opportunities
• Generous paid time off
• Medical, dental, and vision insurance
• 401K with company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Childcare discounts
• Tuition assistance
• Community involvement and volunteering events

Sound interesting? Come see why we are part of Crane NXT, a leader in proprietary industrial technology solutions globally. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to diversity and equal opportunity employment.