Customer Support Advocate: Tech Expert & Impact Maker

ServiceTitan; United States; On-site; USD 27,552 - 42,705; Full time

Benefits offered by this job

Flexible time off

Medical, dental, vision

Fertility support

Job summary

ServiceTitan is seeking a Customer Support Advocate to become a subject matter expert and deliver outstanding service across our software. You’ll handle inquiries via phone, chat, email, and screen-sharing, and develop workflows for customers’ sales cycles and inventory stock.

You will troubleshoot with empathy, communicate clearly, and use AI-powered tools to validate solutions while maintaining high quality and speed in responding to customer needs.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Excellent communication and empathy with customers.
• Ability to troubleshoot, think critically, and learn rapidly in a dynamic environment.
• Comfort with using AI-powered tools while validating recommendations.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Become a product expert for topics across our Sales Cycle and Inventory Stock, and develop workflows that meet customer needs
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console and internal chatbot
• Provide comprehensive technical solutions to resolve customer issues with high quality and speed.

Skills

Empathy

Communication

Problem solving

Multi-tasking

Learning agility

Data literacy

Team player

AI tools

SQL basics

Education

Bachelor's degree or equivalent

Tools

Salesforce Support Console

Power BI

Tableau

Job description

ServiceTitan is seeking a Customer Support Advocate to become a subject matter expert and deliver outstanding service across our software. You’ll handle inquiries via phone, chat, email, and screen-sharing, and develop workflows for customers’ sales cycles and inventory stock.

You will troubleshoot with empathy, communicate clearly, and use AI-powered tools to validate solutions while maintaining high quality and speed in responding to customer needs.