Customer Support Advocate

The Resume Database; Orlando (FL); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Employer-paid health insurance

401k match with immediate vesting

Flexible time off

Job summary

The Resume Database is hiring a Customer Service Advocate to provide exceptional customer experiences in Orlando, Florida. You will champion customer satisfaction and resolve issues while embodying a customer-centric approach.

The ideal candidate has at least a year of experience in customer service, strong problem-solving abilities, and effective communication skills. This position offers competitive compensation with benefits including health insurance and flexible time off.

Qualifications

• Minimum of 1 year of experience in a retail, hospitality, or customer service role.
• Ability to work weekends and holidays as needed.
• Exceptional problem-solving skills for complex issues.
• Empathetic communication skills to connect with customers.

Responsibilities

• Prioritize and champion customer satisfaction in every interaction.
• Understand customer needs through direct interactions and feedback.
• Spot trends in customer behavior to anticipate needs.
• Demonstrate a high degree of ownership in addressing concerns.

Skills

Customer-focused approach

Problem-solving skills

Effective communication

Detail-oriented mindset

Job description

About The Role

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer‑obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer‑centric approach.

What You’ll Work On

Customer Obsessed

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.
• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem‑solving with a solutions‑focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need

• Minimum of 1 year of experience in a retail, hospitality or customer service role.
• Ability to work weekends and holidays as needed.
• Exceptional problem‑solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail‑oriented mindset with a commitment to delivering top‑notch service.

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $17.50/hour with an expectation of 40 hours per week. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

Benefits

Taskrabbit offers employees employer‑paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company‑wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s Commitment to Diversity and Inclusion

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.