Customer Support Advocate — Fast-Paced, Tech-Enabled

LoadUp Technologies; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness coverage

Generous PTO

401(k) with 5% company match

Monthly lifestyle stipends

Employee recognition programs

Referral bonuses

Job summary

LoadUp, Alpharetta, GA, is seeking a Support Agent to serve as the steady voice for customers and Loaders, handling inquiries with care, urgency, and professionalism.

You'll troubleshoot scheduling issues, monitor real-time orders, and collaborate with Dispatch and Field Operations to resolve service problems while maintaining accurate records. A strong customer-service mindset and tech comfort are essential in our fast-paced, tech-enabled environment.

Qualifications

• High school diploma or GED required.
• Excellent communication and empathy in customer interactions.
• Comfort with computer systems and learning new platforms.
• Ability to work evenings or weekends when needed.

Responsibilities

• Serve as the first point of contact for customers and loaders via phone, text, chat, and email.
• Troubleshoot scheduling issues and service concerns with a calm, problem-solving approach.
• Monitor real-time order status to ensure a smooth service experience from start to finish.
• Collaborate with Dispatch and Field Operations to resolve issues and optimize support.
• Document interactions accurately in the customer systems.

Skills

Customer service

Communication

Time management

Organization

Tech-savvy

Weekend availability

Education

High school diploma or GED

Job description

LoadUp, Alpharetta, GA, is seeking a Support Agent to serve as the steady voice for customers and Loaders, handling inquiries with care, urgency, and professionalism.

You'll troubleshoot scheduling issues, monitor real-time orders, and collaborate with Dispatch and Field Operations to resolve service problems while maintaining accurate records. A strong customer-service mindset and tech comfort are essential in our fast-paced, tech-enabled environment.