Customer Support Advisor: Equipment & Parts Sales

Fultonmontgomeryny; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Paid holidays

Life insurance

Earned PTO

Employee Assistance Program

Job summary

United Ag & Turf NE is seeking a Customer Support Advisor to assist customers with equipment management, drive product support sales, and ensure satisfaction across assigned territories. You will research parts in John Deere and vendor systems, maximize service sales, and maintain expert knowledge of our product lines.

The role emphasizes strong organization and communication skills, with a focus on building lasting customer relationships and growing our territory's product support offerings.

Qualifications

• College degree preferred or relevant experience with 3–5 years in a similar role.
• Strong organization and communication skills are essential.
• Broad-based computer skills and comfort with vendor systems.

Responsibilities

• Research parts in John Deere and vendor systems when parts cannot be found in the department.
• Maximize product support sales from designated customers (parts and labor).
• Perform regular equipment checks and help customers manage their fleets.
• Maintain excellent customer service and act as a consultative resource.
• Collaborate with territory reps to drive repeat sales and new purchases.
• Develop new product support business within the territory.

Skills

Communication

Organization

Customer service

Education

College degree preferred or relevant experience

3–5 years relevant experience

Tools

John Deere systems

Vendor systems

Computer skills

Job description

United Ag & Turf NE is seeking a Customer Support Advisor to assist customers with equipment management, drive product support sales, and ensure satisfaction across assigned territories. You will research parts in John Deere and vendor systems, maximize service sales, and maintain expert knowledge of our product lines.

The role emphasizes strong organization and communication skills, with a focus on building lasting customer relationships and growing our territory's product support offerings.