United Ag & Turf NE

Fultonmontgomeryny; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Paid holidays

Life insurance

Earned PTO

Employee Assistance Program

Job summary

United Ag & Turf NE is seeking a Customer Support Advisor to assist customers with equipment management, drive product support sales, and ensure satisfaction across assigned territories. You will research parts in John Deere and vendor systems, maximize service sales, and maintain expert knowledge of our product lines.

The role emphasizes strong organization and communication skills, with a focus on building lasting customer relationships and growing our territory's product support offerings.

Qualifications

• College degree preferred or relevant experience with 3–5 years in a similar role.
• Strong organization and communication skills are essential.
• Broad-based computer skills and comfort with vendor systems.

Responsibilities

• Research parts in John Deere and vendor systems when parts cannot be found in the department.
• Maximize product support sales from designated customers (parts and labor).
• Perform regular equipment checks and help customers manage their fleets.
• Maintain excellent customer service and act as a consultative resource.
• Collaborate with territory reps to drive repeat sales and new purchases.
• Develop new product support business within the territory.

Skills

Communication

Organization

Customer service

Education

College degree preferred or relevant experience

3–5 years relevant experience

Tools

John Deere systems

Vendor systems

Computer skills

Job description

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type: Full Time Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is seeking a Customer Support Advisor to support United C&F customers by delivering equipment management solutions, driving product support sales, and ensuring strong customer satisfaction across assigned territories.

What You’ll Do

• Research parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.
• Maximize product support sales from designated customers. Both parts and labor sales.
• Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.
• Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.
• Work with territory sales reps to maximize the probability of repeat sales and increase United C&F’s share of new equipment purchases.
• Develop new product support business within the assigned territory, with customers that haven’t utilized United C&F in the past.
• Maintain thorough knowledge of United C&F’s product line and their product support offerings.
• Maintain an average of six-ten customer contacts per day.
• Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.
• Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources.

Requirements

Preferred

College degree preferred or relevant work experience, with at least 3 to 5 years of relevant experience within a similar field. Organization and communication skills must be highly developed. Computer skills need to be broad based.

A valid driver’s license will be required.

The posted pay range reflects the full compensation range for this position. Starting pay is determined based on relevant experience, skills, certifications, geographic market, and internal equity. Most new hires are placed within the lower to middle portion of the range, with opportunities for continued wage growth as they develop in the role.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

Additional Postings available from United Ag & Turf NE