Customer Support Advisor (CSA)

United Ag; Scarborough (ME); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive employee benefits plan

Referral Bonus

Earned PTO

Employee Assistance Program

Paid Company holidays

Company Paid Life Insurance

Great Work/Life Balance

Opportunities for advancement

Job summary

United Ag in Scarborough, Maine, is seeking a Customer Support Advisor to provide equipment management solutions and ensure customer satisfaction. This full-time position includes responsibilities such as researching parts for customers, maximizing product support sales, and assisting in managing customer undercarriage fleets.

The ideal candidate should have a college degree or equivalent experience, with at least 3 to 5 years in a relevant field. Effective communication skills and a valid driver's license are required.

Qualifications

• At least 3 to 5 years of relevant experience in a similar field.
• Developed organization and communication skills.
• Broad based computer skills.

Responsibilities

• Research parts in appropriate systems for customers.
• Maximize product support sales from designated customers.
• Perform regular undercarriage inspections.
• Maintain customer service excellence for equipment management.
• Work with sales reps to maximize repeat sales.
• Develop new product support business within the territory.
• Maintain knowledge of product lines and support offerings.
• Maintain customer contacts daily.
• Monitor industry product support trends.
• Seek self-improvement through product and sales knowledge.

Skills

Organization skills

Communication skills

Computer skills

Education

College degree or relevant work experience

Job description

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service. United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type

Full Time Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is seeking a Customer Support Advisor to support United C&F customers by delivering equipment management solutions, driving product support sales, and ensuring strong customer satisfaction across assigned territories.

What You’ll Do

• Research parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.
• Maximize product support sales from designated customers. Both parts and labor sales.
• Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.
• Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.
• Work with territory sales reps to maximize the probability of repeat sales and increase United C&F’s share of new equipment purchases.
• Develop new product support business within the assigned territory, with customers that haven’t utilized United C&F in the past.
• Maintain thorough knowledge of United C&F’s product line and their product support offerings.
• Maintain an average of six-ten customer contacts per day.
• Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.
• Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources.

Requirements

Preferred

College degree preferred or relevant work experience, with at least 3 to 5 years of relevant experience within a similar field. Organization and communication skills must be highly developed. Computer skills need to be broad based.

A valid driver’s license will be required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.