Customer Support Administrator

Healthcare Linen Services Group; Batavia (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Customer Support Administrator where you will handle customer orders, track company purchases, and ensure effective communication while supporting customer service management. This full-time position requires attention to detail, teamwork, and proficiency in Microsoft Office applications.

Qualifications

• Must be able to communicate effectively and professionally.
• Knowledge of computer programs like Microsoft Office is crucial.
• Punctuality and ability to follow directions required.

Responsibilities

• Monitor emails for order changes and track purchase orders.
• Communicate problems effectively while being a team player.
• Ensure workspace is organized and clean.

Skills

Communication

Problem Solving

Team Player

Mathematics

Tools

Microsoft Office

Excel

Teams

Job description

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• Able to recognize and follow-up with customer order errors
• Receive and keep track of all company purchase orders and credit card.
• Work with CS and management to solve problems and correct order discrepancies.
• Monitor emails for short order notice changes
• Ensure workspace is clean and free of debris
• Create spreadsheets with demands based on customers' orders.
• Appropriately communicate problems
• Be a team player.
• Additional tasks as assigned
  
  

Essential Functions

• Should be accurate and efficient
• Ticket creation for the plan
• Able to recognize and follow-up with customer order errors
• Receive and keep track of all company purchase orders and credit card.
• Work with CS and management to solve problems and correct order discrepancies.
• Monitor emails for short order notice changes
• Ensure workspace is clean and free of debris
• Create spreadsheets with demands based on customers' orders.
• Report errors in orders / late orders
• Appropriately communicate problems
• Be a team player.
• Additional tasks as assigned
  
  

Job Qualifications And Physical Requirements

• Must be able to take and follow directions.
• Knowledge of computer programs (Microsoft office, excel, teams, etc).
• Maintain acceptable body hygiene and appearance per employee Handbook.
• Sit/walk for extended periods of time.
• Able to complete duties accurately.
• Must be able to communicate effectively and professionally
• Must be able to read and write English.
• Must be able to accurately perform simple mathematics.
• Must be punctual.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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