Customer Support Specialist

Levin Furniture & Mattress; Smithton (Westmoreland County); Remote; USD 35,000 - 45,000; Full time

Job summary

Levin Furniture & Mattress is seeking a Customer Service Specialist to provide outstanding support in a remote setting. The role involves handling customer inquiries, processing calls, and collaborating with various teams to enhance service quality. Ideal candidates will have strong organizational skills and a solid understanding of customer service principles.

Benefits

PTO starting on the first day

Great medical, dental, and vision benefits

Generous employee discount

Supportive work environment

Growth opportunities

Qualifications

• Previous clerical experience preferred.
• Demonstrated ability to utilize various software systems.
• Excellent written and verbal communication skills.

Responsibilities

• Provides highest level customer support by resolving escalated complaints.
• Processes inbound calls efficiently.
• Collaborates with merchandising and operations to solve issues.

Skills

Communication

Organizational skills

Customer service skills

Numerical reasoning

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Storis

Ring Central Phone System

Package AI Routing Software

Job description

Get AI-powered advice on this job and more exclusive features.

Levin Furniture & Mattress is Hiring Work from Home Customer Service Specialists!

This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.

Levin Furniture & Mattress Compensation And Benefits Program

• PTO - Start accumulating PTO on your FIRST DAY!
• Great Benefits – Medical, Dental, Vision, Life & Disability, 401k, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment.
• Growth Opportunities – Levin’s loves to promote from within
  
  

Duties And Responsibilities

• Provides highest level customer support by resolving escalated customer complaints/questions.
• Processes highest volume of inbound calls and other correspondence.
• Negotiates alternative options for warranty with manufactures on behalf of the customer.
• Identifies product trends and communicates concerns to quality team.
• Collaborates with stores, merchandising and other operations departments to quickly solve issues.
• Processes subcontractor invoices.? Identifies and corrects discrepancies.
• Schedules service appointments.
• Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Processes open work orders in need of resolution.
• Performs other support as needed.
• Other duties as assigned.
  
  

Education And Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred
  
  

Skills And Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
  
  

Physical Demands

• Ability to remain in a stationary position for an extended period.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.
  
  

Schedule

• Vary based on business needs, includes Saturday's
  
  

Working Environment

• This position is remote though may need to work from a store or Corporate Office as necessary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Levin Furniture & Mattress by 2x

Get notified about new Customer Support Specialist jobs in Smithton, PA.

Client Support Representative (Product Support Representative I) - REMOTE

Customer Service Representative-Pharmacy MTM Services- Temporary- WFH

Strategic Mission Account Technology Strategist

Pittsburgh, PA $130,900.00-$272,300.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.