Customer Support Administrative Specialist

Malibu C; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job description

Join a fun and fast-paced team at Malibu Wellness, Inc., and play a key role in advocating for customer success!

Malibu Wellness, a growing company passionate about healthy living, is looking for aCustomer Support Administrative Specialist to join our awesome crew. This is your chance to be part of a team that's not just fun and supportive, but also invests in your success through our unique Employee Stock Ownership Plan (ESOP). That's right, as a team member, you'll directly own a piece of the company, sharing in our wins and shaping our future together.

About the Role:

As our Customer Support Administrative Specialist, you'll be the friendly voice and first point of contact for our valued customers. You'll answer phones, emails, and chats, ensuring every interaction is professional, helpful, and leaves a positive impression of our brand. You'll also handle order fulfillment, manage our affiliate program, and assist with various administrative tasks to keep our team thriving.

Responsibilities:

1. Answer phone calls, emails, and chats, assessing inquiries and directing them appropriately.
2. Greet visitors, manage the sign-in book, and issue guest badges.
3. Maintain and grow the Malibu C Affiliate program through the Growth Hero platform.
4. Be familiar with MalibuC.com and Shopify to assist customers with orders, website navigation, and FAQs.
5. Process orders in Sage 100, including direct sales, replacements, and employee orders.
6. Investigate and resolve customer and distributor issues related to miss-ships, damages, complaints, and errors.
7. Develop and maintain customer profiles in Sage 100, updating addresses, emails, and other information.
8. Monitor online orders and local pick-up orders.
9. Provide timely and positive communication to both internal and external customers.
10. Support various marketing initiatives, including Swim Team & Shop programs, affiliate programs, and social media.
11. Answer Amazon customer questions and respond to reviews.
12. Manage and update the Malibu C Salon Locator.
13. Assist the Education department with tasks, projects, and organization.
14. Complete administrative tasks as assigned by your supervisor.
15. And more!

Who You Are:

1. Current cosmetologist license required.
2. Energetic, outgoing, personable, and approachable with a passion for providing exceptional customer service.
3. Proven experience in order entry, data entry, and inventory management systems.
4. Strong multitasking, organizational, and time management skills.
5. Excellent verbal and written communication skills.
6. Proficient in Microsoft Office Suite (Excel, Outlook, Word).
7. Ability to learn and utilize new software, including Sage 100, Shopify, Slack, and Wrike.
8. Understanding of deals and promotions to effectively upsell orders.

Benefits:

1. Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, EAP, ESOP with profit sharing, and generous time off.
2. Positive and supportive work environment
3. Opportunity to learn and grow your skills in a dynamic company.

Salary: 19.23/hr

Ready to join a team that puts customers first? Apply today!

This is a 100% onsite position at Malibu Wellness, Inc. in Indianapolis, Indiana.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.