Customer Administrative Specialist

Wiraa; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Wiraa is looking for a Customer Administrative Specialist to join their strategic civilian sales team. This remote role focuses on customer outreach, order processing, and lead generation, supporting revenue retention and growth across assigned accounts. Candidates should have a strong understanding of sales principles, excellent communication skills, and familiarity with Salesforce.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Basic understanding of sales and account management principles.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication skills with a professional demeanor.

Responsibilities

• Make outbound calls to develop and expand a portfolio of customers.
• Accept and process orders, maintain accurate customer records.
• Collaborate with the Sales Director to support account initiatives.

Skills

Organizational skills

Communication

Sales principles

Tools

Salesforce

Job description

23 hours ago Be among the first 25 applicants

About The Company

LexisNexis Risk Solutions is a global leader in data and analytics, delivering actionable insights that help customers assess and manage risk. Within our Government vertical, we support state and local agencies and law enforcement by turning complex data into clear insights.

About The Company

LexisNexis Risk Solutions is a global leader in data and analytics, delivering actionable insights that help customers assess and manage risk. Within our Government vertical, we support state and local agencies and law enforcement by turning complex data into clear insights.

Our tools enhance investigative efforts, optimize operations, improve integrity in public programs, and support informed decision-making. Learn more about our mission and services on our website.

About The Role

The Customer Administrative Specialist plays a key support role within our strategic civilian sales team. This remote position focuses on customer outreach, order processing, lead generation, and sales support across the Midwest region. Working under the guidance of sales leadership, you’ll support revenue retention and growth efforts across assigned accounts.

Responsibilities

• Make outbound calls, including cold calls, to develop and expand a portfolio of customers
• Accept and process orders, maintain accurate customer records, and complete necessary documentation
• Qualify and follow up on sales leads while recording prospecting activity in Salesforce
• Inform customers about new products, services, and pricing updates
• Demonstrate a working knowledge of Accurint and communicate platform features and pricing
• Collaborate with the Sales Director and Team Lead to support account and territory initiatives
• Represent assigned product lines, sometimes overlapping with other sales teams
• Maintain professional communication and a strong understanding of internal systems and tools
  
  

Qualifications

• Basic understanding of sales and account management principles
• Familiarity with Salesforce and ability to use other internal systems efficiently
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment
• Excellent communication skills with the ability to clearly present technical information
• Proven ability to work independently and self-manage tasks
• Professional demeanor with strong interpersonal and persuasive abilities
• Demonstrated work ethic and adaptability in changing situations
  
  

Benefits

Details of the benefits package will be shared during the hiring process. LexisNexis Risk Solutions offers competitive compensation, comprehensive health coverage, professional development resources, and opportunities for advancement.

Equal Opportunity

LexisNexis Risk Solutions is an equal opportunity employer. We are committed to diversity, equity, and inclusion in our hiring practices and workplace culture. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, citizenship status, disability status, veteran status, age, marital status, sexual orientation, gender identity, or any other legally protected characteristic. We are also committed to providing reasonable accommodations during the hiring process for individuals with disabilities.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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