Customer Support & Administrative Coordinator

Corporate Resources of Illinois; St. Louis (MO); On-site; USD 50,000 - 60,000; Full time

Job summary

Corporate Resources of Illinois is seeking a Customer Support & Administrative Coordinator for its client in St. Louis, MO. The role supports customers through ordering and provides administrative coordination across internal teams.

The position pays $50,000 to $60,000 annually, with benefits, and requires strong Microsoft Office skills, organization, and the ability to work cross-functionally.

Qualifications

• 1+ year of customer service, administrative support, or inside sales experience.
• Bachelor’s degree preferred but not required.
• Proficiency in Microsoft Office Suite.
• Technical or mechanical aptitude is a plus.
• Strong organizational skills with attention to detail.
• Ability to build relationships and communicate effectively across teams.

Responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction.
• Build and maintain strong relationships with customers through consistent communication and support.
• Assist customers with product information, order placement, and general inquiries.
• Manage and process customer orders, ensuring accurate and timely data entry into the system.
• Coordinate with production and logistics teams to support order fulfillment and on-time delivery.
• Track and monitor orders, providing customers with updates on status and timelines.
• Handle order changes, discrepancies, and issues promptly to ensure a smooth experience.
• Provide administrative support including documentation, reporting, and internal coordination.
• Maintain up-to-date knowledge of products, systems, and processes to effectively support customers.

Skills

Customer service

Administrative support

Inside sales

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Customer Support & Administrative Coordinator – St. Louis, MO

$50,000 to $60,000/Annually Plus Benefits

For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we help enthusiasts ride the waves and navigate the waters with confidence.

We are currently expanding our Customer Service Department and are seeking a Customer Support & Administrative Coordinator to join our team. In this role, you will support customers throughout the ordering process while providing administrative coordination across internal teams to ensure a seamless customer experience.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction
• Build and maintain strong relationships with customers through consistent communication and support
• Assist customers with product information, order placement, and general inquiries
• Manage and process customer orders, ensuring accurate and timely data entry into the system
• Coordinate with production and logistics teams to support order fulfillment and on-time delivery
• Track and monitor orders, providing customers with updates on status and timelines
• Handle order changes, discrepancies, and issues promptly to ensure a smooth experience
• Provide administrative support including documentation, reporting, and internal coordination
• Maintain up-to-date knowledge of products, systems, and processes to effectively support customers

Qualifications:

• 1+ year of customer service, administrative support, or inside sales experience - open to those in service wanting to transition into a corporate environment.
• Bachelor’s degree preferred but not required
• Proficiency in Microsoft Office Suite
• Technical or mechanical aptitude is a plus
• Strong organizational skills with attention to detail
• Ability to build relationships and communicate effectively across teams

Corporate Resources, on behalf of our client located in St. Louis, MO is hiring a Customer Support & Administrative Coordinator.