Customer Support

Ecofinish; Fridley (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Supplemental pay

401(k) and 401(k) Profit Sharing

Paid time off

Health insurance

Life insurance

Vision insurance

Job summary

ECO Finishing is seeking a motivated, organized, and customer-focused individual to join our team in a Customer Service / Sales Support role in Fridley, MN. You will communicate with customers about orders, collaborate with production and management, and help ensure accurate, timely updates and delivery commitments.

We value strong communication, attention to detail, and a proactive approach to resolving issues.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and prioritize in a busy environment.
• Positive attitude and willingness to learn.
• Attention to detail and problem-solving skills.
• Comfortable using computers, email, and Microsoft Office.
• Previous customer service or sales support experience preferred.
• Manufacturing experience is a plus, but not required.

Responsibilities

• Communicate with customers regarding order status, lead times, and general inquiries.
• Work closely with production, quality, and management to address issues that arise during processing.
• Assist in resolving order discrepancies, production delays, and customer concerns.
• Provide timely and accurate updates to customers regarding their orders.
• Coordinate internally to help ensure customer expectations and delivery commitments are met.
• Follow up on outstanding issues to ensure timely resolution.
• Maintain accurate communication records and customer information.
• Support the sales department with day-to-day customer service needs.

Job description

Contact information

• Location 5100 INDUSTRIAL BLVD NE,Fridley, MN, 55421-1098,United States
• Base Pay $18.00 - $22.00 / Hour
• Employee Type Fulltime Hourly

Description

ECO Finishing is looking for a motivated, organized, and customer-focused individual to join our growing team in a Customer Service / Sales Support role!

We operate in a fast-paced manufacturing environment where communication, attention to detail, and teamwork are essential to providing our customers with the service they deserve.

We're looking for someone who enjoys working with people, can manage multiple priorities, and takes pride in helping both customers and coworkers succeed.

Key Responsibilities

• Communicate with customers regarding order status, lead times, and general inquiries.
• Work closely with production, quality, and management to address issues that arise during processing.
• Assist in resolving order discrepancies, production delays, and customer concerns.
• Provide timely and accurate updates to customers regarding their orders.
• Coordinate internally to help ensure customer expectations and delivery commitments are met.
• Follow up on outstanding issues to ensure timely resolution.
• Maintain accurate communication records and customer information.
• Support the sales department with day-to-day customer service needs.

What We're Looking For

• Strong communication and organizational skills.
• Ability to multitask and prioritize in a busy environment.
• Positive attitude and willingness to learn.
• Attention to detail and problem-solving skills.
• Comfortable working with computers, email, and Microsoft Office.
• Previous customer service or sales support experience preferred.
• Manufacturing experience is a plus, but not required.

Why Join ECO Finishing?

At ECO Finishing, we believe our people are what make the difference. Our management team brings over 250 years of combined experience in the metal finishing industry, and we're committed to continued growth, teamwork, and providing exceptional service to our customers.

This is an opportunity to become part of a team where your contributions matter and where you'll gain valuable experience in the manufacturing industry.

• Supplemental pay
• 401(k) and 401(k) Profit Sharing plan based on company's performance
• Paid time off
• Health insurance
• Life insurance
• Vision insurance

ECO Finishing Co. is an Equal Opportunity Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Eco Finishing Co. does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.