CUSTOMER SERVICE REPRESENTATIVE

txelevate; Laredo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

txelevate is seeking a Customer Service representative to bridge brands and customers by resolving inquiries, providing product information, and ensuring every interaction ends with a positive impression.

You will handle questions, manage orders and support tickets, and collaborate with sales and marketing to continually improve the customer experience in a fast-paced, team-oriented environment.

Qualifications

• Excellent communication and active listening skills.
• A genuine passion for helping others.
• Problem-solving mindset with attention to detail.
• Ability to stay organized and calm under pressure.

Responsibilities

• Handle customer questions, feedback, and issues with professionalism
• Represent brand values through clear, friendly, and helpful communication
• Manage orders, requests, and support tickets efficiently
• Work closely with sales and marketing teams to improve the customer experience

Skills

Clear communication

Active listening

Customer empathy

Problem solving

Job description

Our Customer Service team is the bridge between great brands and happy customers. As a representative, you’ll help resolve inquiries, provide product information, and ensure every interaction ends with a positive impression.

WHAT YOU’LL DO:

• Handle customer questions, feedback, and issues with professionalism
• Represent brand values through clear, friendly, and helpful communication
• Manage orders, requests, and support tickets efficiently
• Work closely with sales and marketing teams to improve the customer experience

WHAT WE’RE LOOKING FOR:

• Strong communication and active listening skills
• A genuine passion for helping others
• Problem-solving mindset with attention to detail
• Ability to stay organized and calm under pressure

WHY JOIN US:

You’ll be part of a supportive, high-energy environment where customer satisfaction and teamwork go hand in hand. We don’t just answer questions — we build relationships that last.