Associate Manager, Transportation - Strategic Customer Performance

The Campbell's Company; Camden (NJ); On-site; USD 72,000 - 99,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

401(k) plan

Wellness program

On-site fitness center

Job summary

Campbell's is hiring an Associate Manager, Transportation Strategic Customer Performance to improve on-time delivery across business units. You will turn shipment data into root-cause insights, lead performance reviews with carriers and 3PLs, and drive changes to improve reliability.

The role requires a Bachelor’s degree and 3+ years in transportation or logistics, with advanced Excel skills and knowledge of TMS/ERP systems.

Qualifications

• Bachelor's degree required.
• 3+ years of transportation or logistics experience.
• Advanced Excel; Power BI or similar BI tools.
• Working knowledge of TMS and ERP systems.

Responsibilities

• Own on-time delivery performance for assigned business units and lanes.
• Analyze large shipment, carrier, and service datasets to identify root causes of service failures and trends.
• Lead recurring performance reviews with carriers, 3PLs, ship sites, and Customer Supply Chain; drive corrective actions.
• Recommend and execute route guide changes and capacity adjustments based on performance.
• Partner with Procurement, Customer Supply Chain, Warehouse Operations, and Planning to resolve systemic issues affecting on-time service.
• Develop and maintain carrier scorecards and service reporting for leadership.
• Coach Transportation Analysts in data analysis, reporting, and stakeholder communication.

Skills

Advanced Excel

Power BI

TMS knowledge

ERP systems

3+ years experience

Education

Bachelor's degree

Tools

SAP

Job description

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

The Associate Manager, Transportation Strategic Customer Performance is responsible for improving on-time delivery to Campbell's customers. This role leads service performance management across internal teams, carriers, and third-party logistics providers by turning shipment data into root-cause insights, leading performance reviews, and driving route guide changes that improve reliability.

What you will do...

• Own on-time delivery performance for assigned business units and lanes, tracking results against KPI targets and customer expectations.
• Analyze large shipment, carrier, and service datasets to identify root causes of service failures and trends by lane, carrier, site, and customer.
• Lead recurring internal and external performance reviews with carriers, 3PLs, ship sites, and Customer Supply Chain; drive corrective action plans to closure.
• Recommend and execute route guide changes, including carrier awards, tender sequence, and capacity adjustments, based on service performance.
• Partner with Procurement, Customer Supply Chain, Warehouse Operations, and Planning to resolve systemic issues affecting on-time service.
• Develop and maintain carrier scorecards and service reporting for leadership.
• Coach and develop Transportation Analysts in data analysis, reporting, and stakeholder communication.

Who you will work with...

• Reporting into Manager

What you will bring to the table... (Must Have)

• Bachelor's degree
• 3+ years of transportation or logistics experience
• Advanced Excel skills; experience with Power BI or similar BI tools.
• Working knowledge of Transportation Management Systems (TMS) and ERP systems

It would be great if you have... (Nice to Have)

• 5+ years of transportation or logistics experience
• SAP experience

Compensation and Benefits: The target base salary range for this full-time, salaried position is between $72,000-$99,000. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.