Customer Success Technician

Clayton; Denver (CO); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Home purchase discount

Tuition Reimbursement

Job summary

Oakwood Homes in Denver, CO is seeking a role to manage back-end construction activities across our Oakwood Homes Communities. You will supervise daily construction schedules, coordinate trade partners and ensure on-time delivery of high-quality homes through strict adherence to standards.

Responsibilities include conducting walkthroughs with customers, inspections, punch lists, maintaining records with Community Teams, and supporting on-call rotations.

Qualifications

• Desire to learn about the residential construction industry.
• Excellent organization and project management skills.
• Ability to multi-task with attention to detail and prioritization.
• Good verbal and written communication with internal and external customers.
• Ability to work under pressure and meet deadlines while delivering service.
• Ability to hold oneself accountable and have self-awareness.
• Valid driver’s license and reliable vehicle.
• Willing to participate in rotational emergency on-call schedule.
• Adherence to ADA, FMLA, and related standards.

Responsibilities

• Assist the front-end Builder with daily supervision and execution of construction schedules.
• Demonstration and Verification walkthroughs with Customers before closing.
• Deliver all homes with Zero Defects at closing.
• Coordinate and manage Trade Partners to meet budgets and quality.
• Conduct daily inspections to ensure work meets Oakwood’s specs.
• Coordinate with Community Teams to maintain accurate records.
• Coordinate with Customer Care to resolve homeowner issues quickly.
• Call and walk required inspections and create punch lists.
• Maintain a clean job site for all parties and municipalities.
• Cross-train with other Associates for advancement.

Skills

Project management

Multi-tasking

Attention to detail

Prioritization

Adaptability

Communication

Customer service

Attendance

On-call readiness

Self-awareness

Tools

Valid driver’s license

Job description

What will you do in this role? Servicing our Oakwood Homes Communities in the Colorado Communities.

You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.

You will:

• Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
• Conduct Demonstration and Verification walkthroughs with Customers before closing
• Deliver all homes with Zero Defects at the time of closing
• Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
• Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner
• Coordinate with the Community Teams and Support Center to maintain accurate records
• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
• Call and walk required inspections
• Create and manage multiple punch lists
• Maintain a clean job site for Trade Partners, Customers, and municipalities
• Cross-train with other Associates to learn new skills needed for advancement
• Take responsibility for the job site when other managers are absent
• Perform related projects as assigned
• Maintain compliance with all company policies and procedures

You Have:

• Desire to learn about the residential construction industry
• Excellent organization and project management skills
• Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
• Good verbal and written communication skills, including communication with internal and external customers.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to hold oneself accountable and possess a high degree of self-awareness
• Valid driver’s license and reliable vehicle
• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
• Know and understand the Core Values and adhere to all company policies and procedures.
• Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs.
• Other duties as assigned.

You Might Also Have:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly

Benefits & Perks

• Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave
• Home purchase discount
• Tuition Reimbursement
• Expected Salary: $55,000-$62,500 Annual Salary - This position is eligible for additional performance incentives bonus opportunities.

All benefits are subject to qualification and hire dates.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older

Exemption Justification: Exempt.

Business Unit -

Oakwood Homes