Customer Success Technician

Clayton Homes (New); Denver (CO); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Time Off benefits

Home purchase discount

Tuition Reimbursement

Job summary

Oakwood Homes is seeking an on-site Construction Manager to oversee back-end construction activities in Colorado communities, coordinating with Customers, Trade Partners, municipalities, and Oakwood associates to deliver high-quality homes.

You will supervise daily schedules with the front-end Builder, conduct walkthroughs before closing, ensure zero defects at closing, manage punch lists, keep records, and maintain a safe, clean job site while supporting team members.

Qualifications

• Strong organization and project management skills.
• Ability to multi-task and meet deadlines.
• Excellent verbal and written communication with customers.
• Valid driver’s license and reliable vehicle.
• Commitment to ADA, FMLA and safety standards.

Responsibilities

• Assist the front-end Builder with daily supervision and execution of construction schedules.
• Conduct Demonstration and Verification walkthroughs with Customers before closing.
• Deliver homes with zero defects at closing.
• Coordinate and manage Trade Partners to deliver high-quality homes within budgets.
• Maintain a clean, safe job site and accurate records.

Skills

Organization & Project Management

Multi-tasking

Verbal & written communication

Valid driver’s license

Job description

What will you do in this role? Servicing our Oakwood Homes Communities in the Colorado Communities. You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.

You Will:

• Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
• Conduct Demonstration and Verification walkthroughs with Customers before closing
• Deliver all homes with Zero Defects at the time of closing
• Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
• Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner
• Coordinate with the Community Teams and Support Center to maintain accurate records
• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
• Call and walk required inspections
• Create and manage multiple punch lists
• Maintain a clean job site for Trade Partners, Customers, and municipalities
• Cross-train with other Associates to learn new skills needed for advancement
• Take responsibility for the job site when other managers are absent
• Perform related projects as assigned
• Maintain compliance with all company policies and procedures

You Have:

• Desire to learn about the residential construction industry
• Excellent organization and project management skills
• Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
• Good verbal and written communication skills, including communication with internal and external customers.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to hold oneself accountable and possess a high degree of self-awareness
• Valid driver’s license and reliable vehicle
• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
• Know and understand the Core Values and adhere to all company policies and procedures.
• Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs.
• Other duties as assigned.

You Might Also Have:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal state local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly.

Benefits & Perks

• Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave
• Home purchase discount
• Tuition Reimbursement

Expected Salary

Salary: $55,000-$62,500 Annual Salary - This position is eligible for additional performance incentives bonus opportunities. All benefits are subject to qualification and hire dates.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older.

Exemption Justification: Exempt.

Business Unit - Oakwood Homes

The Clayton story began in 1956 with a simple but powerful mission - helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes. Our success is in our team members - join our team and see how you can help us build a better tomorrow. As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization. Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.