Customer Success Tech Intern - Hands-On Support

Skyward; Stevens Point (WI); On-site; USD 20,000 - 28,000; Full time

Job summary

Skyward is seeking a Customer Success Technical Specialist - Intern in Stevens Point, WI. This internship mirrors the full-time role, with hands-on work helping customers, implementing guidance, and training.

You will analyze issues, communicate solutions, and contribute to customer satisfaction while supporting product improvements. Applicants are pursuing a bachelor’s or associate degree, proficient in Microsoft Office, and able to work 15–20 hours per week during school.

Qualifications

• Currently pursuing a bachelor’s or associate degree.
• Proficient in Microsoft Office.
• Must have a strong work ethic and be able to work both in team and solo environments.
• Positions are 15-20 hours per week, Monday through Friday, when school is in session.

Responsibilities

• Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
• Independently gather information, analyze root causes, and communicate effective solutions.
• Provide timely, accurate responses to service calls.
• Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
• Document product defects or enhancement needs through clear project descriptions.
• Support ongoing improvements to customer experience, satisfaction, and retention.

Skills

Microsoft Office

Teamwork

Strong work ethic

Education

Pursuing bachelor’s or associate degree

Job description

Skyward is seeking a Customer Success Technical Specialist - Intern in Stevens Point, WI. This internship mirrors the full-time role, with hands-on work helping customers, implementing guidance, and training.

You will analyze issues, communicate solutions, and contribute to customer satisfaction while supporting product improvements. Applicants are pursuing a bachelor’s or associate degree, proficient in Microsoft Office, and able to work 15–20 hours per week during school.