Customer Success Technical Specialist - Intern

Skyward; Stevens Point (WI); On-site; USD 20,000 - 28,000; Full time

Job summary

Skyward is seeking a Customer Success Technical Specialist - Intern in Stevens Point, WI. This internship mirrors the full-time role, with hands-on work helping customers, implementing guidance, and training.

You will analyze issues, communicate solutions, and contribute to customer satisfaction while supporting product improvements. Applicants are pursuing a bachelor’s or associate degree, proficient in Microsoft Office, and able to work 15–20 hours per week during school.

Qualifications

• Currently pursuing a bachelor’s or associate degree.
• Proficient in Microsoft Office.
• Must have a strong work ethic and be able to work both in team and solo environments.
• Positions are 15-20 hours per week, Monday through Friday, when school is in session.

Responsibilities

• Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
• Independently gather information, analyze root causes, and communicate effective solutions.
• Provide timely, accurate responses to service calls.
• Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
• Document product defects or enhancement needs through clear project descriptions.
• Support ongoing improvements to customer experience, satisfaction, and retention.

Skills

Microsoft Office

Teamwork

Strong work ethic

Education

Pursuing bachelor’s or associate degree

Job description

Customer Success Technical Specialist - Intern

• Intern
• Department: Customer Success
• Starting Salary: $17.16 per hour
• Employment Status: Intern
• FLSA Status: Hourly Non-Exempt

If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job!

We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward!

To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com.

Thank you for your interest!

Job Title:Customer Success Technical Specialist - Intern

Job Location:This is an ongoing internship located in Stevens Point, WI

Start Date:January 11, 2027

Starting wage:$17.16

Here at Skyward, Customer Success Interns are a part of the Customer Success department, where you will be performing the same job as our full-time reps, working hands-on with our customers to help shape their Skyward experience. Internships typically run from when the team member gets hired, throughout their remaining school career, with an opportunity of receiving a full-time job offer upon graduation.Click here for a full job description.

What you’ll do:

• Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
• Independently gather information, analyze root causes, and communicate effective solutions.
• Provide timely, accurate responses to service calls.
• Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
• Document product defects or enhancement needs through clear project descriptions.
• Support ongoing improvements to customer experience, satisfaction, and retention.

What you’ll need:

• Currently pursuing a bachelor’s or associate degree.
• Proficient in Microsoft Office.
• Must have a strong work ethic and be able to work both in team and solo environments.
• Positions are 15-20 hours per week, Monday through Friday, when school is in session.
• We will develop a work schedule that fits your school schedule. School comes first!
• It is our desire that interns work 40 hours per week over winter and spring breaks, but we will be flexible.
• When school is not in session during the summer, interns would work up to 40 hours per week.

Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers . You will learn more about our culture, expectation, and even the day-to-day mission of the department you're applying for.

A better working experience starts here!

All your information will be kept confidential according to EEO guidelines.

Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants have rights under Federal Employment Laws. Click the title to view details about the law.

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