Customer Success Team Lead - Impactful People Manager

Hirebridge; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible Time Off

401(k) with employee sponsored match

Bi-Weekly Meeting Free Days

Training & Development Programs

Access to cutting edge AI resources

Tuition reimbursement

Time off to Volunteer

Charitable Giving Match

Job summary

Sovos is seeking a Manager, Customer Success to lead a pod of Customer Success Managers and Team Leads, driving performance, health insights, and renewal readiness. The role emphasizes people management, coaching, and consistent execution across the team, with data-driven decision making in Gainsight and Salesforce.

You will partner with cross-functional leaders to reduce churn, improve risk management, and scale customer outcomes for enterprise accounts in a global SaaS environment.

Qualifications

• 7+ years of experience in Customer Success, Account Management, or related SaaS roles.
• Experience as a Senior CSM or Team Lead is required.
• Proven ability to coach others and drive predictable outcomes.

Responsibilities

• Lead and develop a pod of CSMs/Team Leads, ensuring high-quality customer outcomes.
• Ensure adoption of CS standards, playbooks, and operating rhythms.
• Collaborate with Renewals, Sales, and cross-functional teams on renewal readiness and risk management.
• Provide health and risk visibility and actionable coaching to the team.

Skills

Senior CSM / Team Lead experience

Performance management

Coaching & development

Strong communication

CRM proficiency (Gainsight, Salesforce

Tools

Gainsight

Salesforce

Job description

Sovos is seeking a Manager, Customer Success to lead a pod of Customer Success Managers and Team Leads, driving performance, health insights, and renewal readiness. The role emphasizes people management, coaching, and consistent execution across the team, with data-driven decision making in Gainsight and Salesforce.

You will partner with cross-functional leaders to reduce churn, improve risk management, and scale customer outcomes for enterprise accounts in a global SaaS environment.