Customer Success Team Agent II

Wwshemi; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Coinbase is actively seeking a forward-thinking professional to advance our use of generative AI in product and operations. This remote-first team leverages AI copilots and cutting-edge tools to deliver high-quality outputs while maintaining strict governance and security standards.

You will collaborate with cross-functional partners to integrate AI workflows, monitor performance, and iterate on solutions that improve efficiency, cost, and customer outcomes across the business.

Qualifications

• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows.
• Continuously learn as tools evolve and apply human-in-the-loop practices to deliver business-ready outputs.
• Drives measurable improvements in efficiency, cost, and quality.

Skills

Generative AI usage

Copilot integration

AI workflow optimization

Tools

LibreChat

Gemini

Glean

Job description

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Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase .

Requirements:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial .