Customer Success Systems Lead & Automation Architect

Legora AB; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(K) with generous company match

Unlimited PTO

Pre-tax commuter benefits

Life Insurance + STD/LTD

Free One Medical membership

Job summary

Legora in New York City is seeking a Customer Success Systems Manager to own and evolve our post-sales tools—Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola. You’ll drive configuration, data integrity, and automations, partnering with AI Enablement for governance of AI-enabled workflows.

You will report to the Head of Global Services and collaborate with IT, Data, and Product teams to scale our post-sales stack in a fast-growing, AI-powered environment.

Qualifications

• Systems fluency: Hands-on systems administration experience with support or customer success tooling (Intercom, Zendesk, Clay, Gainsight, or similar).
• Project management: You’ve run a tool rollout or migration end to end, from kickoff through adoption, including timelines and stakeholder coordination.
• Builder mindset: Comfortable moving between hands-on configuration work and the automation/process design that reduces it over time.
• Roughly 4–6 years of relevant experience in systems administration, support operations, or CS operations, ideally in B2B SaaS.
• Experience with our stack is a strong plus, in order of relevance: Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola.
• Salesforce or other CRM experience is a nice-to-have, not a requirement.
• This is an individual contributor role; “Manager” reflects ownership of the systems function rather than people management.

Responsibilities

• Own day-to-day administration of Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola, including configuration, implementation, user management, and data integrity.
• Serve as the point of contact for tool-related issues escalated from the Post-Sales organization.
• Monitor system performance and reliability, and coordinate resolution of complex issues with vendors and internal IT.
• Salesforce/CRM administration remains owned by RevOps and is not part of this role.
• Design and maintain automations and data connectivity across the post-sales tool stack, reducing manual handoffs between systems.
• Partner with AI Enablement on configuration, training, and ongoing governance of AI tools embedded in support and services workflows.
• Train and document best practices for post-sales teams, and act as the internal expert for the systems you own.
• Partner with IT, Data, and Product teams on integrations and systems requirements across the post-sales stack

Skills

Systems administration

Project management

Automation design

CS operations

Intercom

Skilljar

Claude

Notion

Clay

Sana

Granola

Gainsight

Zendesk

Tools

Intercom

Skilljar

Claude

Notion

Clay

Sana

Granola

Job description

Legora in New York City is seeking a Customer Success Systems Manager to own and evolve our post-sales tools—Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola. You’ll drive configuration, data integrity, and automations, partnering with AI Enablement for governance of AI-enabled workflows.

You will report to the Head of Global Services and collaborate with IT, Data, and Product teams to scale our post-sales stack in a fast-growing, AI-powered environment.