Senior AI-Powered CSM — Enterprise Accounts & Onboarding

Granola; Santa Fe (NM); On-site; USD 90,000 - 140,000; Full time

Job summary

Granola is seeking a Customer Success Manager to join our growing US CS team in San Francisco. You will own a book of high-value enterprise accounts end-to-end, from onboarding to renewal and expansion, acting as a trusted advisor and driving adoption of our AI-powered note-taking platform.

You will collaborate with Sales, Product, and Leadership to shape CS processes, playbooks, and systems as we scale, with a focus on building scalable onboarding and successful outcomes for customers.

Qualifications

• 4+ years in Customer Success with 2+ years managing a consistent post-sales book.
• Experience in PLG / high-velocity SaaS environments, not heavy enterprise motions.
• Comfort with modern SaaS stacks and AI-related tooling.
• Based in the US and able to work from SF office 5 days/week when available (no visa sponsorship).

Responsibilities

• Own and grow a book of business across accounts from onboarding through renewal and expansion.
• Lead high-touch onboarding for strategic accounts with Sales and Recruitment.
• Become a trusted advisor and help design workflows and best practices around AI-powered note-taking.
• Take on technical ownership of AI integrations and tooling as the product evolves.
• Contribute to CS playbooks, processes, metrics, cadences, and segmentation as we scale.
• Collaborate with Sales, Product, and Leadership to feed customer insights into roadmaps.

Skills

Customer Success

SaaS experience

Cross-functional collaboration

Product integrations

Tools

Attio

Stripe

Juro

Omni

Job description

Granola is seeking a Customer Success Manager to join our growing US CS team in San Francisco. You will own a book of high-value enterprise accounts end-to-end, from onboarding to renewal and expansion, acting as a trusted advisor and driving adoption of our AI-powered note-taking platform.

You will collaborate with Sales, Product, and Leadership to shape CS processes, playbooks, and systems as we scale, with a focus on building scalable onboarding and successful outcomes for customers.