Onsite Technical Support Specialist – Customer Experience

Traka Group; Berlin, Northern (CT, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid time off

14 paid holidays

Medical, dental, vision insurance

401(k) plan with employer matching

Disability benefits

Job summary

ASSA ABLOY in Berlin, CT is seeking a Customer Service Technical Support Specialist to provide technical information and support to internal and external customers. You will handle product support via calls, chats and emails, perform root cause analysis, review literature, and assist with corrective actions on Secuitech products.

The role requires 3-5 years in a customer-facing position, strong problem-solving and communication skills, plus mechanical or installation experience.

Qualifications

• 3-5 years in a customer facing role.
• Strong analytic and logical problem-solving skills with attention to detail.
• Hands-on mechanical aptitude with installation experience; basic electrical knowledge.

Responsibilities

• Provide technical information and support to internal and external customers.
• Answer product support calls, chats and emails for Secuitech products.
• Perform root cause analysis of returned products and assist with corrective actions.
• Review product literature and recommend changes for accuracy.
• Provide training on the floor and conduct quality checks.

Skills

Customer service

Analytical thinking

Communication skills

Mechanical aptitude

Installation experience

Electrical knowledge

Project management

Microsoft Office

Education

Bachelor's or Associate degree in a technical field

Tools

Microsoft Outlook/Word/Excel

Job description

ASSA ABLOY in Berlin, CT is seeking a Customer Service Technical Support Specialist to provide technical information and support to internal and external customers. You will handle product support via calls, chats and emails, perform root cause analysis, review literature, and assist with corrective actions on Secuitech products.

The role requires 3-5 years in a customer-facing position, strong problem-solving and communication skills, plus mechanical or installation experience.